RETURNS AND REFUNDS
Returns and Refunds
All returns and order issues must be reported within thirty (30) days of the delivery date.
Bloomswave will replace the item should you experience any defects or damage.
If you directly damage, break, or lose the item - you will not be eligible for replacement or refund.
- To request a replacement for defective or damaged products, feel free to contact our customer support team through contact us page to arrange a refund or exchange.
- To be eligible for a refund (should you wish to return your order), items must be in the same condition as they were received and in their original packaging. To initiate a return, please contact us with clear photos of the items for preliminary assessment. In the event that the returned items are damaged, dirty, or not in their original packaging, our team will evaluate the condition of the items to determine the amount to be refunded.
We DO NOT accept returns for refunds for any orders that are beyond 30 days from the delivery date.
You will be responsible for paying your own shipping costs for returning your item (and any original shipping fees are non-refundable). Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.
Order Cancellation:
- If you would like to cancel your order, we advise contacting us immediately. If you want to cancel or make any updates regarding your order please contact us to see if a modification can be made. We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.
- All orders are fulfilled in 24 hours, so if your order has been processed already and the shipment cannot be canceled - we are unable to cancel your order.